Welcome to The Green Tribe Store! Your satisfaction is our top priority, and we take exceptional care in handling and delivering your orders. We understand that unforeseen circumstances may occasionally arise, and our team is here to ensure a seamless and straightforward resolution process. We’re dedicated to making your shopping experience positive and fulfilling.

Cancellation Policy

How Cancellations Work

You have the flexibility to cancel your order before it is shipped or within 3 hours of placing it, whichever occurs first. Please note that partial cancellations or cancellations of specific items from an order are not permitted once an order has been placed. To request a cancellation, please contact us at +91  8891916801 or email us at thegreentribe00@gmail.com

For prepaid orders canceled within 3 hours of placement on our website, a full refund will be initiated. Refunds are typically processed within 24-48 business hours following receipt and approval of your cancellation request by our team.

Please be aware that, due to hygiene considerations, we cannot accommodate cancellations or returns once an order has been delivered. Additionally, The Green Tribe Store reserves the right to decline transactions or delay the refund process for customers exhibiting a history of frequent bulk cancellations or questionable charges.

Handling Damaged Products

What to Do for Damaged Deliveries

If you receive a product that appears damaged upon delivery, please notify us within 48 hours (2 days) of receipt. After a thorough assessment by our team, we will arrange for a replacement product. In cases where a replacement is not possible, a full refund may be offered as an exception.

Incorrect or Incomplete Orders

Steps for Resolution

In the event of receiving incorrect or incomplete items, please contact us within 24 hours of delivery. Our team will arrange prompt replacements as appropriate. When reporting issues with incorrect or missing items, we encourage you to provide photographic evidence, such as images or an unboxing video, to assist in resolving the matter swiftly.

Addressing Product Concerns

Dissatisfied with Product Results?

If you find any product from The Green Tribe Store ineffective, please reach out to us within 7 days of consistent use. Our product specialists will work with you to understand the issue and provide further guidance. In genuine cases, we may offer a store credit or discount code equal to the product’s value, redeemable on your next purchase.

Adverse Reactions

Important Information

While we prioritize product safety, we recommend conducting a Patch Test if you have sensitive skin or allergies before applying products fully. Should you experience any adverse reactions, discontinue use immediately and contact our customer care team at thegreentribe00@gmail.com. Following the provided product usage instructions will help minimize any potential risks.

🚚 Shipping Charges

For all orders below 300/- -50/-
COD charges -50/ applicable

For International Orders:
Charges vary by destination. Local duties may apply, so check your country’s policies.


Delivery Time:
After processing, our logistics partner (DTDC or India Post or Delhivery for Domestic orders ) will collect your order from our warehouse.
Delivery time frame: 3-7 working days based on your location.


No Returns for Used Products: Once opened, we can't take them back.
Damaged on Arrival: Notify us within 24 hours with a video of the unboxing. We’ll replace damaged items.

Return Process:

The Green Tribe is not responsible for any damage caused after delivery.
In case the product is received in a damaged (broken, leakage or any other) condition, replacement will take place only if informed within 24 hours with video proof of unboxing, from the time of delivery.

Additional Information

No Monetary Compensation: we don't provide any refund. If refund is approved in any circumstances then we will process the refund in 5 working days.

Contact Us: For further assistance, feel free to reach out via thegreentribe00@gmail.com.

Thank you for choosing The Green Tribe Store. We’re always here to assist with any questions and ensure a smooth shopping experience.